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Users and devices

The Authentication Cloud Management Console provides you with an intuitive UI for user and device management. Although, all this functionality is also available using our REST API services, the console is readily available for account management purposes, even during trials and pilots.


Find a user

Use the Username as a foreign key to link the user to your records in the the backend systems. Additionally, each user is assigned a unique Id that remains the same for the entire user lifecycle, and can also be used to identify the user.

  1. To find a user by name, click the Users menu.
  2. In the Search field, enter a part or the full Username that the user enrolled with. A list of the results is displayed.

The search is not case sensitive. You can also search by Id.


Find a user device

  1. After finding the user, click View in the listing to open their profile.

If the user has a device or a phone number enrolled, or if they have a set of recovery codes, these are shown respectively under the Devices, SMS authentication, and Recovery codes section on the profile.


A User can have up to ten devices enrolled.


Delete a user

  1. After finding the user, click View in the listing to open their profile.
  2. In the top-right corner, click the more options menu , then click Delete.
  3. Confirm the deletion in the dialog window.
  4. Click the Delete button to complete the process.
Delete a user


Find a device

Though devices can be filtered directly based on a Device Id, it is more likely that you need to delete a Device tied to a particular user account because the User no longer uses the Device as an authenticator.

Delete a device

If a user no longer uses a device or a phone number, or you want to revoke Recovery codes, remove it from the user profile. Keeping unused devices or phone numbers can prevent enrolling a new one.

  1. Navigate to the user profile.
  2. Identify the device or phone number no longer in use, or locate the recovery codes.
  3. On the right side of the item, click Delete, or in case of recovery codes, Revoke all.
  4. Confirm the deletion in the dialog window.
  5. To complete the process, click the Delete button, or in case of recovery codes, the Revoke button.
Delete an authenticator