Service sanity check overview

The following procedure explains how to check whether your Authentication Cloud service and your Access App are functioning properly. This is useful when troubleshooting user queries or general service availability issues. The decision diagram helps to test systematically, and find the root cause of the problem quickly. The system diagram illustrates what systems are tested. The red labels correspond to the test procedures described in the chapter.

1. Check the service probe URL.
2. Check for network / connection issues.
3. Check the enrollment service.
4. Check the login and approval service.