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Service sanity check prerequisites

To perform the sanity check, you need to have mobile devices dedicated for testing purposes ready. Make sure that the latest version of your Access App is installed on your test devices, and that they are prepared for a new registration. For instructions on how to reset the authenticator app, see Reset your mobile device.

You need access to URLs and an Access Key that are unique to your environment. In the following instructions, we refer to these URLs by name as indicated in the table. The URLs are formed with the name of your environment URL used as <instance>.

For example: in, the part sandbox-int-6c is your <instance>. You need the following URLs to run the sanity check:

URL NameURLPurpose
Test and debug application URLhttps://<instance> enrollment, login and approval functionality. You can access this from your management console.
Authentication Cloud Console URL<instance>/overviewGet the Access key for the test page to work. You can access this from your Nevis Portal.

You can retreive the Access Key from the Nevis management console through the following steps:


You only need to do the steps once to get your credentials for the testing page.

  1. Log into the Authentication Cloud management console from the Nevis Portal.
  2. Click Custom Integrations.
  3. Click Add custom integration.
  4. Set the Integration name to Health Check.
  5. Set the Domain URL to https://<instance>
  6. Copy the Access Key, and note it down in a safe place, preferably in your support help system.
  7. Click Next and Done to complete the process.
Set up your user support team
  • Make sure only authorized personnel can use this Access Key, as it gives complete access to your Authentication Cloud instance.
  • Have these URLs, the Access Key, and the steps below printed or added to your user support help system, so your engineers have ready access to your specific pages.
  • Have two mobile devices dedicated for testing. An iOS and an Android device need to be available for customer support engineers, to reproduce customer issues before reporting them.