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Test enrollment and approval

Add the Access Key​

If this is the first time you visit the page, you need to add the Access Key. Otherwise it should already be there from an earlier test, so you only need to perform the last step below.

  1. In a browser, open the Test and debug application URL.
  2. Under Setup and Tokens, verify that the URL is your instance URL.
  3. Under Access Token, paste the Access Key you retrieved from the Authentication Cloud management console in Prerequisites.
  4. Click Check + Continue.

Check the enrollment service functionality on the test.html page​

The check refers to label 3 in the Overview.

  1. In your browser, on the test.html page, under Enroll a new authenticator, enter a username of your choice, such as Erika1021Test.
  2. Click the Enroll button. A QR code is displayed.
  3. On your mobile device, open your Access App.
  4. Tap Continue in your app.
  5. Scan the QR code with your Access App.
  6. Select your authentication method, that is, a PIN or a biometric method.
  7. Authenticate the registration on your device.
If the enrollment service works
  • The device displays a notification that the registration is successful.
  • On the test.html page, under Enroll a new authenticator, the last JSON response field displays a JWT payload with "status": "succeeded".
  • If the registration is successful, you also need to test if transaction approval also works as expected.

In all other cases, create an incident report. In your ticket, report the exact steps needed to reproduce the issue, including the username you used, the timestamps, the returned responses as well as the app version used.

Check the transaction approval functionality on the test.html page​

The check refers to label 4 in the Overview.

  1. In your browser, on the test.html page, under Sign an approval, the username is prefilled with the username you used for registration previously, such as Erika1021Test.
  2. In the Message field, enter a test message, shorter than 200 characters.
  3. Choose the approval method that your customers use.
  4. Select the Prompt user for confirmation of message checkbox.
  5. Click the Send approval button. Either the message is pushed to your phone or a QR code is displayed.
  6. On your mobile device, tap the notification to open your Access App.
  7. Approve the push message or scan the QR code with your Access App.
  8. Select your authentication method, that is, a PIN or a biometric method.
  9. Authenticate the transaction on your device.
If the transaction approval service works
  • The device displays a notification that the authentication was successful.
  • The test.html page, under the Sign an approval section, the last JSON response field displays a JWT payload with "status": "succeeded".
  • Verify and fix the problem directly with the end user.

In all other cases, create an incident report. In your ticket, report the exact steps needed to reproduce the issue, including the username you used, the timestamps, the returned responses as well as the app version used.

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