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Integrations

Integrations are frequently used third-party services for which Identity Cloud provides easily configurable, out-of-the-box Single Sign-on (SSO) authentication. Integrations include Zendesk, Hubspot and other similar services where authentication is provided with federation protocols such as SAML or OAuth 2.0. We have integrations of the following categories:

  • Social login
  • E-ID & Decentralized identity
  • Security & privacy
  • CMS & E-commerce
  • Customer communication
  • Analytics & logs
  • Identity orchestration
  • API
  • SMS & E-mail
  • Quickstarts and Frameworks

Under Integrations, you have the following options to configure your integrations and their attributes:

View integrations

Under Integrations, you see the list of all Installed and Available integrations.

The Installed integrations are grouped by category.

Integration list

Install integrations

Install integrations to Identity Cloud

To install a new integration for one of your third-party services:

  1. Go to Integrations.
  2. Click Install for the selected available integration.
  3. Follow the steps of the wizard to set up the integration.
  4. Click Save.

This adds the integration to your Identity Cloud instance.

Install Zendesk integration requirements

Configure the third-party service

Configuring the integration in your third-party service normally requires a URL that manages the authentication, which is your Identity Cloud SAML SSO URL. In addition, for secure communication between the servers, it requires a Certificate fingerprint. Configure these in your third-party service and your setup is complete. See the documentation for your third-party service for more details on how to set up SAML-based SSO.

Edit integrations

To edit an existing integration:

  1. Go to Integrations.
  2. From the list of installed integrations, select the integration you want to edit.
  3. In the integration details adapt any desired configuration attribute.
  4. Click Save to make the change permanent.
Zendesk integration details

Delete integrations

To delete an integration:

  1. Go to Integrations.
  2. From the list of installed integrations, select the integration you want to delete.
  3. Click the more options menu ︙ next to the Save button.
  4. Click Delete.
  5. In the dialog, confirm that you want to delete the integration.
  6. Click Delete integration.
Delete integration

Request integrations

If the Request button is displayed for the integration, you need to request the integration from Nevis.

To request an integration:

  1. Go to Integrations.
  2. From available integration list, find the integration you want to request.
  3. Click the Request button.
  4. In the dialog, click Open form, and fill out the form by providing the required inputs.
Request integration

Integration details

If the Details button is displayed for the integration, you need to follow the steps on the integration side, for example, YouTube or LinkedIn. If you click on Details, the documentation explains how to configure Identity Cloud and the integration to work.