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Integrations

Integrations are frequently used third-party services for which Identity Cloud provides easily configurable, out-of-the-box Single Sign-on (SSO) authentication. Integrations include Zendesk, Hubspot and other similar services where authentication is provided with federation protocols such as SAML or OAuth 2.0.

note

Currently only Zendesk Support is available by default. Contact us for more information on making other applications available through Integrations.

Creating an integration

Create the integration point in ID Cloud

To create a new integration for one of your business applications:

  1. In a browser, open the Nevis portal and navigate to your instance.
  2. Click Integrations > Add integration.
  3. Select the integration you want to add.
  4. Go through all steps of the wizard to setup the integration.
  5. Click Save. This creates the integration point in your Identity Cloud instance.Application list

Configure the integration point in your application

Configuring the integration point in your application normally requires a URL that manages the authentication, which is your ID Cloud SAML SSO URL as noted above. In addition, for secure communication between the servers, it requires a Certificate fingerprint. Configure these in your application and your setup is complete. Consult the documentation for your application for more details on how to set up SAML-based SSO.

Editing an integration

Clicking the Integrations item in the sidebar menu displays the list of configured integrations.

Application list

To modify an existing integration:

  1. In a browser, open the Nevis portal and navigate to your instance.
  2. Click Integrations.
  3. From the list, select the integration you want to edit.
  4. In the integration detailed view change any desired configuration parameter.
  5. Click Save & Publish to make the change permanent.

Deleting an integration

To delete an application you no longer use:

  1. In a browser, open the Nevis portal and navigate to your instance.
  2. Click Integrations.
  3. From the list, select the integration you want to remove.
  4. Click the context menu ︙ next to the Save & Publish button.
  5. Click Delete.
  6. In the dialog window, confirm the deletion and click Delete.Application list