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Email templates

Identity Cloud provides you a set of Email templates for the following topics:

The emails are triggered based on specific admin or user actions.

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Identity Cloud sends emails only in the relevant context and to the intended users. All possible uses of Sender email address are defined in this document.

Email templates

If you click Go to customization form, we can customize the templates for you as follows:

  1. Add your Instance ID and the Sender email address. For more information on Instance ID, see Settings.

  2. You can either select the Standard email templates we wrote for you, or add your own version.

The [Brand name] placeholders in the email templates are replaced by your Brand name.

If you select Custom, you have to write all templates from scratch in English, German, French, and Italian.

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Consider that Google Forms is a third-party service we use. After you send us your Custom templates, what you write might not be kept for the next time you open the form to modify the templates.

Keep your changed templates in a safe place, if you plan to update or extend them later. This way, you can easily pick up where you left off.

You cannot add a new email topic. You can refine the Subject and Content but you still have to work with the same email topic, because of the triggers for sending the emails.

Email templates
  1. As a last step, give us your contact information. We update the templates based on your changes, and reply to you when done. Then you can test what the changed content looks like on your side.

Sender email address

Sender email address helps your users know that the emails are coming from your application.

The default Sender email address is [email protected].

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If you do not change the default Sender email address, users still receive your emails based on the admin or user actions, but they might not be sure they are coming from you.

Email templates

In the following chapters, you can check the default Email templates and their trigger actions, so you get a better feel for their context before jumping into customization.

Verification code

The trigger for sending a Verification code email is user-initiated.

When your user added the Email and Password during signup, the Verification code email is triggered for a final user action during signup.

Verification code

Subject:

Verify your email address at [Brand name]

Content:

Hello,

Welcome to [Brand name]. You received this email because you signed up for our services.

As a final step, please verify your email address with the following code:

[code]

The code is valid for you, for one use, for 7 days.

If it was not you who signed up, ignore this email.

Have a nice day,

[Brand name]

Password reset

The trigger for sending a Password reset email can be admin- or user-initiated.

If you click Reset password under User management, the Password reset email is sent to the affected user.

The Password reset email is triggered also when the user clicks Forgot password?.

Forgot password?

Subject:

Reset your password at [Brand name]

Content:

Hello,

You received this email because you requested a password reset.

Please reset your password at the following link:

[link]

The link is valid for you, for one use, for 7 days.

Have a nice day,

[Brand name]

User invitation

The trigger for sending a User invitation email is admin-initiated.

When you click Send invitation during user creation under User management, the User invitation email is triggered.

Create user

Subject:

You are invited to [Brand name]

Content:

Hello,

Welcome to [Brand name]. You received this email because we invited you to use our services.

As a final step, please verify your email address at the following link:

[link]

The link is valid for you, for one use, for 7 days.

Have a nice day,

[Brand name]

Test your changes

After receiving an email on successfully applying your changes in Identity Cloud, test if everything turned out as expected.

  1. Go to the signup page of your application, and register a test user.
  2. The Verification code email is triggered. Check the contents.
  3. Check the Sender email address in the Verification code email.
  4. Click Forgot password? on the login page of your application. Enter your email address, and request a password reset.
  5. The Password reset email is triggered. Check the contents.
  6. Go to User management, and create a user.
  7. The User invitation email is triggered. Check the contents.