Identity Analytics

The Identity Analytics dashboard shows you how users are interacting with your platform over time. Use it to understand growth trends, measure success rates, and spot unusual patterns in registrations or authentications.

Getting here

1. Click Insights in the left sidebar.
2. Click Identity Analytics.

What you see

The dashboard is made up of charts and metric cards, each focusing on a different aspect of user activity.

Active Users

Shows the total number of unique users who were active during the selected time period. Use this to track platform adoption and spot drops in engagement.

Main charts

Chart	What it shows
Active Users	Total number of unique active users in the selected time period
Authentications	Total authentication events in the selected time period
Registration Metrics	Registration events broken down by channel
Authentication Metrics	Authentication events broken down by channel
Successful / Failed Registration	Split of successful and failed registrations
Successful / Failed Authentication	Split of successful and failed authentications

Key numbers explained

Metric	What it means
Active users	Unique users who performed at least one action in the selected period
Channel	Type of registration or authentication method, for example password, social login, or FIDO2
Successful registrations	Users who completed the registration process without errors
Failed registrations	Registrations that ended in an error or were rejected
Successful authentications	Login attempts that resulted in an approved session
Failed authentications	Login attempts that were denied or interrupted

Common workflows

Check if a recent release affected authentication success rates

1. Open Identity Analytics.
2. Set the time period to Day or Week.
3. Look at the Authentication Metrics chart and the Successful / Failed Authentication chart.
4. Compare the success-to-failure ratio against the previous period by switching the selector.

Monitor registration growth over time

1. Open Identity Analytics.
2. Set the time period to Month or 6 months.
3. Look at the Registration Metrics chart to see whether registrations are growing.
4. Compare with the Authentications chart and Active Users chart to confirm the same trend.

Identify a drop in active users

1. Open Identity Analytics.
2. Switch between Week, Month, and 6 months periods.
3. If the active user count drops significantly compared to a longer trend, investigate recent failed authentication spikes using the Authentication Metrics chart and Successful / Failed Authentication chart.

What can I see from these metrics?

• A sudden increase in failed registrations could indicate a problem with your registration flow or a bot attack.
• A drop in successful authentications might suggest a recent change caused login issues, or that users are having trouble with their registered authenticators.
• Steady growth in active users and registrations is a good sign that your platform is gaining traction and providing value to users.
• Comparing registration and authentication trends can help you understand user retention and whether new users are successfully converting into active users.
• See which channels (for example password, social login, or FIDO2) are most popular with your users, and whether that changes over time.