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Version: 2.11.x.x RR (iOS)/ 2.12.x.x RR (Android)

Account removal vs access app reset

The Access App offers two distinct options to remove credentials.

  1. Remove acccount

    The first option is to remove a registered account by using the remove account button in the account settings screen. This option will remove the associated backend credentials and requires network connectivity.

  2. Reset access app

    The secondary option is to use the reset access app button in the settings screen. This option will remove all client side credentials and data effectively resetting the Access App. However, this option does not remove the associated backend credentials and requires manual removal of them in the backend. It is useful for quickly resetting all Access App related data without requiring a re-installation.