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Single-factor account recovery

When single-factor authentication is set up by the administrator, the user can create their account by entering a username (email) and password. If the administrator also allows signups with a social account, the user can also create their account by logging in with their social account.

Password​

The user can set a new password by starting the password reset flow from the login page. An email with a code is sent to the email address registered to their account. After successful verification, the user can set a new password.

Password reset​

  1. Enter the email address of the user account on the login page and click Continue.
  2. Click Forgot password? on the login page.
  3. Open the password reset email sent to the registered email address, and enter the code you received on the Email verification page.
  4. Click Verify. If verification is not successful, you can request a new code. If verification is successful, you can set a new password.
  5. Follow the prompts to enter a new password for your account.
info

The sender email address and the email template can both be customized. The appearance of the email sent to the users depends on these administrator settings.

Social login​

Password reset with social login​

When the user creates their account with social login, they can only recover their password for that social account through the recovery flow of that social identity provider.

Once the social login account password is recovered, the user can use it to continue logging in on the Identity Cloud login page.

Alternative account recovery path​

When the user creates their account with social login, they can use the email address linked to their social account to recover their account with Identity Cloud. In this case, Identity Cloud recognizes that the user enters an email address already registered with a social account login, and offers to create a password for that account in Identity Cloud.

Alternative recovery steps​

  1. Enter the email address of the user account and click Continue.
  2. Click Forgot password? on the login page.
  3. Open the password reset email sent to the registered email address, and enter the code you received on the Email verification page.
  4. Click Veriy. If verification is not successful you can request a new code. If verification is successful, you an set a new password.
  5. Follow the prompts to enter a new password for your account.