Skip to main content

Integrating Intercom

In this tutorial, you will learn how to integrate Intercom with Identity Cloud.

Prerequisites​

The following setup is required before you start the integration:

  • An Identity Cloud instance
  • An Intercom account with an enterprise subscription

Intercom SSO configuration​

To setup SSO configuration in Intercom follow these steps:

  1. Log in to your account.
  2. Navigate to Profile Icon > Settings.
Intercom integration navigate to settings
  1. Navigate to Security > Security settings > Authentication methods, and enable Require SAML SSO.
Intercom integration navigate to authentication methods

  1. Click SAML SSO.

  2. Proceed with the following steps:

    • Copy the Base SAML URL.
    • Enter the Identity Cloud SSO service URL value (example form https://yourinstance.id.nevis.cloud/auth/saml/sso ) in the Identity provider Single Sign-On URL field.
    • For the Security Certificate, insert the Identity cloud certificate that will become available after following the Identity Cloud configuration steps below.

Identity Cloud configuration​

To complete the setup in Identity Cloud Management console follow these steps:

  1. Navigate to Application management > Applications and select Add application.
Intercom integration add applications

  1. Choose Regular web application and set the Protocol type to SAML.

  2. Enter the following values for these settings:

  • In the Issuer field enter the value copied from Base SAML URL.
  • In the Subject field choose Email.
  • In the Assertion Consumer Service URL enter the value copied from Base SAML URL and add /consume to the end.
  • Copy the certificate value and paste it back into the intercom wizard.
  1. Click Save.